REFUND POLICY
We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 14 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 14 days of making a purchase.
PROOF OF PURCHASE
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
SALE & CLEARANCE ITEMS
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.
EXCHANGES
We kindly offer exchanges of merchandise, which have not been worn or washed. We request for items to be placed back into original bag, with all of the labels and tags attached. We reserve the right
to refuse items, which have not been placed back into the original packaging for returns. We will incur the costs for shipping on exchanges, domestic and international, however the original
shipping and handling charges are non-refundable. Only items, which have been purchased on this website are exchangeable through this platform. Items purchased through other retailers, must be
exchanged through them. If merchandise is delivered damaged or defective, please contact us immediately at info@remedy-denim.com. Please contact us at info@remedy-denim.com, to obtain a
Return Merchandise Authorization (RMA) and to notify us of your requested item for exchange. Exchanges will not be accepted without a valid Return Merchandise Authorization. Please kindly
place this form inside the return package with your item.
RETURNS
We kindly accept returns, which have not been worn or washed. We request for items to be placed back into original bag, with all of the labels and tags attached. We reserve the right to refuse items, which have not been placed back into the original packaging for returns. Once your refund is processed, we will return it in the same format as the original purchase. We will incur the costs for shipping on returns, domestic and international, however the original shipping and handling charges are non-refundable. Only items, which have been purchased on this website are returnable through this platform. Items purchased through other retailers, must be returned through them. If merchandise is delivered damaged or defective, please contact us immediately at info@remedydenim.com. Please contact us at info@remedy-denim.com, to obtain a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization. Please kindly place this form inside the return package with your item.
INTERNATIONAL RETURNS
Please contact us at info@remedy-denim.com, to obtain a Return Merchandise Authorization (RMA).
Returns will not be accepted without a valid Return Merchandise Authorization form. Please kindly
place this form inside the return package with your item. This is the same process to be followed
as for Domestic Returns. Upon Return Merchandise Authorization (RMA) processing, we will email you
a return shipping label along with the required return commercial invoice for packaging. Please
note, International packages require three (3) copies of the commercial invoice, to be submitted
along with your package. Please kindly note that refunds are issued in the currency the order was
originally placed regardless of fluctuations in exchange rate. A refund will be issued for the
merchandise, taxes and duties as calculated on the original order will not be refunded.
SHIPPING ITEMS
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
CONTACTING US
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
info@remedy-denim.com